For a freelance project we are looking for a

Servicemanager (w/m/d)

Für unseren Kunden suchen wir ab sofort einen "Servicemanager (w/m/d)" zur Unterstützung im Projekt:


  • Beratung bei der kontinuierlichen Abwicklung & Verwaltung aller Servicevorgänge:
    • Service Initiierungen & Klärung von CSV Aufträgen
    • Bereitstellung, Abnahme, Reklamation, Kündigung
    • Remedy Dispatching aller Teilaufträge an die Service Teams
  • Beratung bei der kontinuierlichen Entwicklung der Prozesse und des Servicekatalogs:
    • Review & Pflege der Servicepakete, Scheine und des Katalogs (SharePoint, Word- und EXCEL Dokumente)
    • Anpassung und Entwicklung der Service Request Schnittstellen (Mail, CSV, EXCEL Makros + VBA Module, Remedy Workflows)


  • Sehr gute Erfahrung im Service Management
  • Profunde Erfahrung mit EXCEL
  • Gute Kenntnisse mit SharePoint & Remedy
  • Erfahrung im Prozessmanagement
  • IT-Infrastruktur Kenntnisse

Apply online

Project published
Start date
9 Months
Media industry
4 Tage pro Woche remote
Your contact person
Franziska Kloidt
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