For a freelance project we are looking for a
Für unseren Kunden suchen wir ab sofort einen "Servicemanager (w/m/d)" zur Unterstützung im Projekt:
- Beratung bei der kontinuierlichen Abwicklung & Verwaltung aller Servicevorgänge:
- Service Initiierungen & Klärung von CSV Aufträgen
- Bereitstellung, Abnahme, Reklamation, Kündigung
- Remedy Dispatching aller Teilaufträge an die Service Teams
- Beratung bei der kontinuierlichen Entwicklung der Prozesse und des Servicekatalogs:
- Review & Pflege der Servicepakete, Scheine und des Katalogs (SharePoint, Word- und EXCEL Dokumente)
- Anpassung und Entwicklung der Service Request Schnittstellen (Mail, CSV, EXCEL Makros + VBA Module, Remedy Workflows)
- Sehr gute Erfahrung im Service Management
- Profunde Erfahrung mit EXCEL
- Gute Kenntnisse mit SharePoint & Remedy
- Erfahrung im Prozessmanagement
- IT-Infrastruktur Kenntnisse
Not the right project? Set up your Project-Alert.
Matching projects. Immediately by email.
As a freelance DIG.IT specialist, you can enjoy the work you want and a variety of interesting IT projects at companies that urgently need your highly specialist know-how. We can offer exciting IT and digitisation contract opportunities with our customers all over Germany.Set up Project-Alert
The premium portal for registered DIG.IT experts.
- New project tenders every day
- Large selection of suitable IT projects
- Committed IT project organisation
- Takes less than three minutes to register
- Completely free of charge
You get all the benefits with our platform for IT specialists.
All project proposals are individually tailored
No spam. No time-wasting. No unnecessary extra work. As soon as we know your preferences, you will receive the project proposals that match what you are looking for. And no others. At Etengo, we have experienced employees with recruitment expertise who know what they are doing … and can do it for you.
Specialising in projects for specialists.
We are the only one of the top 10 staffing service providers that focuses exclusively on IT skills and IT-related areas. This is exactly why we can offer our DIG.IT specialists the most attractive contracts.
Excellent long-term revenue
Above-average project durations and excellent appointment and renewal rates show that working with Etengo is a worthwhile experience on a personal, technical and financial level.
Communication, consultation, feedback. On an equal footing.
No trying to get through to the right person, being put on hold or waiting for a callback. At Etengo, you have a permanent point of contact who you can discuss things with before and during your project assignment. Your contact is there for you and can be accessed via a direct line. After all, fast, personal communication and regular feedback are what partnership is all about for us.
Your account: Simple, fast and secure.
With Etengo, you can carry out your monthly billing online in just one minute. This uses a secure SSL connection to the official tax credit note procedure. And it can all be completely paperless if you want, which is better for the environment.