Operator / IT Operations Consultant (w/m/d)

For our client in the energy industry we are looking for a Operator / IT Operations Consultant (w/m/d).

Hintergrund

The IT Operation of our client is supporting and operates data, applications, cloud, network and infrastructure services. To ensure streamlined and efficient service support and operation a tiered IT-Operations service management structure for all IT Operations services is to be designed and implemented. You will drive the creation of the new platform operation function together with subject matter experts and help define the way of working, roles and responsibilities. Additionally to the project activities, you will support the line managers and team members who are assigned to the virtual function with some administrative task.

Exciting tasks await you

· Creation of a IT/OT (1st&2nd level) virtual support function to serve as a point of entry for all incidents and service requests and ensure the resolution of these

· Creation of (3rd level) virtual operative functions for all RES IT/OT services including a function for platform operations

· Definition and documentation of overarching processes and standards as well as defining the target architecture for ITSM tooling

· Definition and alignment of SCADA support model as well as the way of working between IT/OT, I&C and Operations

· Build strong relationships with involved teams and stakeholders to ensure project delivery

· Support overall ITSM implementation project and drive creation of overall function

· Define way of working, procedures, and methodologies to ensure efficient operation of platform services

· Document service offerings and resolver groups

· Define resource needs, support model and 24/7 operations model and the sourcing/staffing strategy for our IT/OT platforms

· Create documentations for the platform services

· Analyze internal as well as third-party processes, and creating strategies for service delivery optimization

These qualifications characterize you

· Knowledge of and experience in service operation with a focus on cloud, application platform and system integration services

· Knowledge of and experience in industrial cloud/data platforms is a plus

· Knowledge of ITIL4 principles especially incident, problem request, infrastructure and platform management processes as well as experience in designing IT service organizations based on ITIL4

· Experience in organizing third-party-provided services, sourcing and service delivery strategy

· Ability to manage diverse and decentralized stakeholders and teams

· Experience in leading both physical and virtual teams is a plus

Apply online