Für unseren Kunden, einen führenden Anbieter auf dem Gebiet des Energiemanagements, suchen wir ab dem 15.09.2025 mehrere Service Designer (w/m/d) zur Erbringung der folgenden Leistungen.

Spannende Aufgaben warten auf Dich

Durchführung von Kunden- und Marktforschung und Umsetzung in konkrete Maßnahmen für die Einführung neuer digitaler Innovationen
Gestaltung von Lösungen und kundenorientierten Angeboten mit Hilfe von Daten und qualitativen Erkenntnissen
Planung und Durchführung von Usability-Tests mit Prototypen von Benutzeroberflächen um Kundenfeedback für Optimierungen zu erhalten
Erarbeitung der Kundenbedürfnisse entlang individueller Customer Journeys um neue digitale Kontaktpunkte zu (re-)designen
Erstellung von Service-Blueprints und Sicherstellung der Umsetzbarkeit während des gesamten Entwicklungsprozesses
Identifizierung von Hebeln zur Conversion und Maßnahmen zur Optimierung der Kundenbindung für digitale Services
Übernahme des gesamten Designprozesses in Abstimmung mit Product Owner und technischen Architekten

Diese Qualifikationen zeichnen Dich aus

Profunde Kenntnisse im Service Design
Sehr gute Kenntnisse in Usability Tests, Customer Journeys, End-to-End Prozessdesign, Wireframing
Kenntnisse in Methoden wie Design Thinking, Lean Startup, Lean UX
Kenntnisse in Miro von Vorteil

Direkt zur Onlinebewerbung

Projekt veröffentlicht: 26.08.2025
Start: 15.09.2025
Laufzeit: 6 Monate
PLZ: DE 6XXXX
Branche: Supply/ Energy
Auslastung: 5 Tage pro Woche remote
CA-Nummer: CA-99262
Kontakt: Jonas Pflug
jonas.pflug@etengo.de

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Last name	allowedCookies
Anbieter	www.etengo.de
Verwendungszweck	Saves the consent status of the user for cookies on the current domain.
Tage gültig	1 Year

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Anbieter	www.etengo.de
Verwendungszweck	Ensures browsing safety for visitors by preventing cross-site request forgery. This cookie increases security.
Tage gültig	Session

Last name	YouTube
Anbieter	Google Ireland Limited / Google LLC
Verwendungszweck	Our website uses the plug-ins of YouTube, a site provided and operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. If you visit one of our pages that includes a YouTube plug-in, a direct connection is established with YouTube servers. Through this, the YouTube server is informed about which of our pages you have visited. If you are logged in to your YouTube account, you allow YouTube to allocate your surfing behaviour directly to your personal profile.
Tage gültig	Different, up to 1 year

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Anbieter	Google Ireland Limited / Google LLC
Verwendungszweck	This website uses features of Universal Analytics and Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses ‘cookies’, which are text files stored on your computer to help analyse how visitors use the website. The information generated by the cookie about your use of this website is generally transmitted to and stored by Google on servers in the USA.
Tage gültig	2 years

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Anbieter	Google Ireland Limited / Google LLC
Verwendungszweck	This website may use Google Maps to display maps. Google Maps is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. By activating Google Maps, a connection to Google Maps is established and data is transferred directly from the user to Google. The processed data may include IP addresses and users’ location data. The provider may also install cookies on devices.
Tage gültig	6 months

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Anbieter	Expert Systems AG
Verwendungszweck	We use the services of the Provenexpert.com platform to receive ratings for our services. We have embedded images and links from this platform on our homepage when you use these images to visit provenexpert.com, e.g. In order to submit a rating, this page will save cookies on your devices. The terms of use of the provider platform then also apply. Registration may also be required to submit reviews.
Tage gültig	Up to 29 days

Last name	Use of local storage
Anbieter	www.etengo.de
Verwendungszweck	This website uses the local storage function to store data locally, in your browser’s cache. This data will persist, even after you close your browser window or quit your browser—provided you do not delete the cache—enabling specific website features, such as applying your preferred settings, when you visit our website again.
Tage gültig	Session

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Anbieter	Meta Platforms Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland
Verwendungszweck	Meta Pixel is a tracking technology offered by Meta and used by other Meta services. It is used to track visitor interactions with websites ("events") after they have clicked on an ad placed on Facebook or other services provided by Meta ("conversion").
Tage gültig	3 months

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Anbieter	LinkedIn Ireland Unlimited Company
Verwendungszweck	Using the tool allows Etengo to display targeted advertising outside of its website and to retrieve statistics about website target groups and ad performance from the provider.
Tage gültig	Removal of direct identifiers after 7 days Deletion of remaining pseudonymized data within 180 days

Service Designer (w/m/d)

Spannende Aufgaben warten auf Dich

Diese Qualifikationen zeichnen Dich aus

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